§ 9 Cancellation Policy:

In the case that you are a consumer in accordance with § 13 BGB, thus, if you make a purchase for purposes that are predominantly neither commercial nor self-employed, you have a right of cancellation in accordance with the following provisions.

 

Cancellation

You have the right to cancel the contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, takes possession of the goods.

 

To exercise your right of cancellation, you must contact us

 

X-CEN-TEK GmbH

Westerburger Weg 30

26203 Wardenburg

E-Mail: [email protected]

Fax: 04407-71476 99

 

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to cancel the contract. You can use the attached sample cancellation form; however, this is not required.

 

To safeguard the cancellation period, it is sufficient for you to send the notification to exercise the right of cancellation before the expiry of the cancellation period.

 

 

 

Following the cancellation

If you cancel the contract, we shall reimburse you for any payments we have received from you, including delivery charges (except for the additional costs that result from choosing a different type of delivery other than the cheapest standard delivery we offer), without delay and no later than fourteen days from the date on which we receive notice of your cancellation of this contract. For the repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for the repayment fees.

 

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You have no later than fourteen days from the date on which you inform us of the cancellation to send the goods back or present the goods to us. The deadline is met if you send the goods before the deadline of fourteen days.

 

You bear the immediate costs of returning the goods.

 

You are only responsible to pay for a possible loss in value of the goods when this loss of value is due to unnecessary handling during examination of the composition, characteristics and operation of the goods.

 

Sample cancellation form

If you want to cancel the contract, please fill out this form and send it back.

 

To

 

X-CEN-TEK GmbH

Westerburger Weg 30

26203 Wardenburg

E-Mail: [email protected]

Fax: 04407-71476 99

 

I / we (*) hereby revoke the contract concluded by myself / us (*) for the purchase of the following goods: ___________________________________________

 

Ordered on:      ______________

 

Received on:     ______________

 

Customer(s) name:  __________________________________________

 

Customer(s) address:

___________________________

___________________________

___________________________

 

Customer(s) signature (only when notified on paper)

 

__________________________

 

Date

____________________A______

 

(*) Delete as appropriate.

 

End of the Cancellation Policy